Service_SHUTTLE WATER JET

CAREFUL SERVICE

Shiyuan water knife through the product to provide after-sales service, wholeheartedly for the user service, continuous improvement, and constantly improve the quality of service is our service goal. With high-tech means, high-quality service team, efficient service process to solve all the problems encountered in the use of equipment.

The warranty lasts for one year
On-site service
1) We will ask the customer to prepare the corresponding water and electricity in advance.

2) Send technicians to provide 7-10 days of training for customers.

3) Training contents include assisting customers to install and debug equipment, teaching customers to learn water knife operation and cad drawing, replacement of wearing parts and precautions, so that customers can practice and get familiar with the operation process.
Online service
1) If the technical personnel cannot arrive at the customer's factory in time due to force majeure, we will provide customers with high-quality online service. At the same time, we reserve the right of on-site service for customers.

2) We have prepared a complete set of installation and debugging videos for customers, and keep in close contact with customers during the process. Through various Internet channels, such as wechat, WhatsApp, TeamViewer, etc., timely solve customers' questions and put into production as soon as possible.

3) In the process of using the customer, if you encounter any problems, you can contact at any time. Within 24 hours of receiving customer information, we will have a special person responsible for free answer, as soon as possible to restore the normal production of customers.
Accessory support
1) Before leaving the factory, we will give a set of random accessories to the customer, which is convenient for customers to use and replace in the future.

2) We also set up a complete warehouse equipped with high-end CNC machining center to ensure adequate inventory of accessories.

3) Customers can contact us if they need to purchase accessories in the future. After confirmation by both parties, it will be promptly sent out through SF, DHL, FEDEX and other express channels to ensure the normal production of customers.
Regular return visit
1) We will have specially-assigned personnel to conduct regular return visit registration for customers to understand their daily usage. Provide prompt answers to customer questions.

2) We also welcome any comments from customers about our machines. Customer feedback enables us to optimize and improve as we go forward.
Software upgrade
When new products and technologies are available, you can enjoy free and discounted upgrades.

Shiyuan water knife has excellent quality and intimate service, so far has developed into a well-known water cutting machine manufacturers in China, Shiyuan people have been for many countries and regions of the world for customers to provide high-quality after-sales service, by the majority of customers praise and trust.

FOSHAN SHUTTLE MACHINERY EQUIPMENT CO., LTD.

Application Field

CAREFUL SERVICE

Waterjet

Understand SHUTTLE